Luis mbela

Highly skilled and service-driven waiter with extensive experience in high-end fine dining environments, delivering exceptional guest experiences through attention to detail, product knowledge, and refined service techniques. Proven ability to anticipate guest needs, provide personalized recommendations, and maintain the highest standards of hospitality. Strong background in food and beverage service, including wine pairing, menu knowledge, and upselling strategies that enhance guest satisfaction and revenue. Adept at working in fast-paced, luxury settings while maintaining professionalism, efficiency, and a warm, engaging presence. Passionate about hospitality excellence and continuously developing skills in service leadership, with a long-term goal of advancing into Food & Beverage management.
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Name:
Luis mbela
Location
Nairobi
Expertise
Waiter/Waitress
My Skills
Exceptional customer service and guest engagement Fine dining service etiquette (silver service, plated service) Strong food and beverage knowledge Wine knowledge and food pairing basics Order taking and POS system operation Upselling and revenue generation techniques Attention to detail and presentation standards Ability to work in fast-paced environments Teamwork and communication skills Problem-solving and handling guest complaints professionally Time management and multitasking Table setup and service sequence knowledge Hygiene and food safety standards (HACCP awareness) Professional appearance and grooming standards Cultural awareness and guest personalization
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