Open to roles like: Call Center - Quality Analyst, Team Lead, Trainer
Name: Christine W
Profession: Quality analyst
Location: Nairobi
Email: Send mail
Age -------
Professional summary
Quality Analyst has over three years of Multichoice customer service and quality management expertise. Through efficient performance evaluation and the application of quality standards, 95– 98% customer satisfaction was attained. With a focus on trend analysis and client retention tactics, I currently manage quality analysis for several CSE teams in Kenya and Africa.